Terms and Conditions

Effective Date: May 2025

Last Updated: November 2025

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING OUR SERVICES OR WEBSITE.

Welcome to Mr. Linen. These Terms and Conditions (“Terms”) govern your use of our commercial laundry services, including scheduling, pickup, cleaning, delivery, and billing, as well as our website (the “Site”). By using our services or accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services or access the Site.

We reserve the right to revise these Terms and our incorporated Privacy Policy from time to time by posting the updated versions on the Site and revising the ‘Last Updated’ date. We recommend checking these Terms and the  Privacy Policy  periodically to stay informed of any changes. Your continued use of our services or the Site after changes are posted constitutes your acceptance of the revised Terms and Privacy Policy. These Terms govern your use of our services and the Site and, together with the Privacy Policy, form the entire agreement between you and us.

1. Scope and Purpose

Mr. Linen offers commercial laundry services, including pickup, professional cleaning, and delivery for businesses such as hotels, restaurants, healthcare facilities, and senior living communities. The Site is provided for informational purposes regarding our laundry services and allows you to submit inquiries, schedule pickups or deliveries, communicate, and make payments or submit materials. These Terms apply to all users and outline the rules for accessing and interacting with our services and the Site.

Services must be scheduled in advance. Turnaround times are subject to availability and order size. Using our services or the Site, including submitting inquiries, scheduling pickups, or providing information, does not create a binding service agreement. All service arrangements are governed by separate contracts, which include details on costs, services, rights, and grievance procedures. Contact us for a copy of our standard service agreement or disclosure forms.

2. Eligibility, User Representations, and Customer Responsibilities

You must be at least 18 years old to use our services or the Site. By using our services or the Site, you represent and warrant that:

• You meet this age requirement and have the legal capacity to agree to these Terms.
• All information you provide (e.g., in contact forms, bookings, payments, scheduling, or submissions) is accurate, current, and complete.
• You will not use our services or the Site for unauthorized, unlawful, or fraudulent purposes.
• You consent to our use of your data as described in our Privacy Policy, including sharing with service providers for operational purposes such as communications, scheduling, or analytics.
• You will maintain the security of any applicable account credentials.
• You will provide accurate and complete information for scheduling and billing.
• You will ensure laundry items are safe for standard cleaning (non-hazardous, no sharp objects, etc.).
• You will notify us of special care instructions in advance.

We reserve the right to refuse service or terminate access to anyone for any reason, including unsafe working conditions, violation of these Terms, or non-payment of fees.

3. Use of the Site and Prohibited Activities

You may use our services and the Site only for lawful purposes and in accordance with these Terms. Permitted uses include viewing content, submitting inquiries, scheduling pickups or deliveries, and engaging in other interactive features.

You agree not to:

• Use our services or the Site in any way that violates applicable federal, state, or local laws or regulations.
• Interfere with the Site’s operation, security, or functionality.
• Copy, modify, distribute, or create derivative works from any content without our prior written permission.
• Submit false, inaccurate, misleading, or harmful information through forms, bookings, or other features.
• Use automated tools (e.g., bots, scripts, or spiders) to access, scrape, or overload the Site.
• Transmit viruses, malware, spam, or any destructive content.
• Impersonate any person or entity, or misrepresent your affiliation with us.
• Collect or harvest data from the Site without explicit permission.
• Engage in any activity that could harm, disable, overburden, or impair the Site or interfere with other users’ experiences.

We may monitor the Site for violations and take appropriate action, including suspending or terminating access without notice.

4. User-Generated Contributions and Material

If you submit reviews, inquiries, forms, comments, or other content (“Contributions”) through our services or the Site, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, display, distribute, and otherwise exploit such Contributions for any purpose, including marketing and operational improvements.

You represent and warrant that:

• Your Contributions are original, do not infringe third-party rights (including intellectual property, privacy, or publicity rights), and are not defamatory, obscene, or unlawful.
• You have obtained all necessary consents and permissions for any personal data or information included in your Contributions.
• You are solely responsible for the accuracy and legality of your Contributions.

We may, but are not obligated to, review, edit, or remove any Contributions that violate these Terms or are otherwise objectionable. Submissions become our property upon receipt, and we may use them as we deem appropriate.

5. User Interactions, Communications, and Notifications

By submitting information through contact forms, scheduling features, or other interactions, you consent to our use of that information to respond to your requests, provide services, and communicate with you via email, phone, SMS, or other electronic methods. You agree to receive service-related notifications, alerts, and occasional marketing communications from us. Message frequency may vary, and message and data rates may apply from your carrier. Carriers are not liable for delayed or undelivered messages. By providing your phone number or engaging in calls with us, you consent to the recording and monitoring of such calls for quality assurance, training, and compliance purposes.

To opt out:

• Reply “STOP” to any SMS message.
• Follow unsubscribe instructions in emails.
• For help, reply “HELP” to SMS messages or contact us directly.

You represent that you have the authority to provide the contact information and consents required for these communications. Your electronic agreement to these Terms and any interactions (e.g., form submissions) shall have the same legal effect as a physical signature.

5.1 SMS/MMS Consent and Terms

By providing your mobile phone number to Mr. Linen, you consent to receive periodic SMS or MMS messages from us. These messages may include important updates, information, and other communications related to our products and services.

Providing Your Telephone Number and Notification Obligations

You affirm that the mobile number you have provided to us is accurate and current. You represent that you are the authorized subscriber or owner of any telephone number you provide. If there are any changes to your contact information, including your telephone numbers, you agree to notify us immediately by sending an email to customerservice@mrlinen.ca before the change takes effect.

Consent to Receive Automated Communications

By voluntarily providing your telephone number(s), you explicitly consent to receive recurring automated and non-automated text messages from Mr. Linen regarding our products, services, and your relationship with us. You acknowledge that consent to receive these messages is not a condition of purchase. Standard message and data rates may apply.

Opt-Out Instructions

To unsubscribe from our SMS/MMS messages at any time, you can text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT in response to any message you receive from us. Additionally, you can email customerservice@mrlinen.ca or text at +16475578883 to opt out of text messages. You agree to receive a final message confirming your opt-out.

Assistance/Help

For help, text “HELP” to the number from which you’re receiving messages or email at customerservice@mrlinen.ca.

Carrier Participation

Participating carriers in the United States include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS®, InterOp, Cellcom, C Spire Wireless, Cricket, Virgin Mobile, among others. Not all carriers may support our SMS/MMS service. T-Mobile is not liable for delayed or undelivered messages.

Data Collection and Use

In connection with this SMS service, we may collect your mobile phone number, carrier’s name, and the date, time, and content of your messages, among other information you provide. This information may be used to contact you and to deliver the services you have requested from us. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Service Modifications and Termination

By subscribing to or using the service, you acknowledge our right to modify or discontinue the service, with or without notice, at any time.

Indemnification

You agree to indemnify Mr. Linen against any claims, including privacy, tort, or others, arising from your voluntary provision of a telephone number not owned by you, failure to notify us of changes in your telephone number, or related to the Federal Telephone Consumer Protection Act or state law equivalents. You agree to defend and hold us harmless from any claims, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from such issues.

Participation Requirements

By participating in this Service, you affirm that you are at least eighteen (18) years of age, possess a wireless device capable of two-way messaging, are a customer of a participating wireless carrier, and have a text messaging service. Compatibility of cell phone models with the service, text messaging capabilities, and service availability may vary by carrier.

Miscellaneous

You warrant and represent that you possess all necessary rights, powers, and authority to agree to these terms and perform your obligations hereunder, and that doing so does not conflict with any other agreement to which you are bound. If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.

While Mr. Linen does not charge for text messages you receive, your mobile provider’s standard text and data rates may apply. Contact your wireless provider for information about your text and data plan.

6. Payments, Transactions, and Billing Terms

Services are billed on a recurring or per-order basis, depending on the arrangement. Invoices must be paid within the agreed-upon payment terms (e.g., Net 15 or Net 30). Late payments may incur a service charge of 1.5% per month.

If our services or the Site enable payments (e.g., for reservations, deposits, or services), you agree to:

• Provide accurate and complete billing and payment information.
• Comply with all applicable laws and payment terms.
• Authorize us and our service providers and us to charge the payment method provided.

All transactions are processed securely through third-party payment processors; however, we are not liable for any issues, errors, or unauthorized transactions arising from these processors. Refunds, cancellations, or disputes are subject to our specific policies, which will be clearly stated at the time of the transaction. All sales are final unless otherwise specified.

7. Intellectual Property Rights

All content on the Site and materials provided by Mr. Linen, including text, images, logos, graphics, videos, and other materials (“Content”), are owned by us or our licensors and protected by copyright, trademark, and other intellectual property laws. You are granted a limited, revocable, non-exclusive, non-transferable license to access and view the Content solely for personal, non-commercial use.

You may not:

• Reproduce, distribute, modify, or create derivative works from the Content.
• Use the Content for commercial purposes without our express written consent.
• Remove or alter any proprietary notices.
• Copy or use any content or materials without permission.

All Site materials, including user-generated material we incorporate, are our property upon integration.

8. Site Management, Third-Party Services, and Privacy

We may integrate third-party services or tools to enhance features, such as scheduling, communications, analytics, or payments. Your use of these third-party services is subject to their respective terms and privacy policies, but we remain responsible for our obligations under these Terms. We are not liable for the content, functionality, or practices of third-party sites or services linked to or embedded in the Site.

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect and use your information.

9. Disclaimers, Site Content Accuracy, Damage, and Liability

Our services and the Site and its Content are provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of accuracy, completeness, reliability, merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our services or the Site will be error-free, secure, uninterrupted, or free from viruses.

The Site may include information on laundry services, cleaning processes, and other relevant topics. This information is for general informational purposes only and is not intended as professional advice. You should not rely on it as a substitute for consultation with qualified professionals. We disclaim all liability for any actions taken based on Site information. Rely on Content at your own risk.

We take great care in handling your items, but Mr. Linen is not liable for normal wear and tear or for damage caused by defective fabric or improper labeling. Any claim for missing or damaged items must be submitted in writing within 48 hours of delivery. Our liability is limited to the item’s fair market value or $100 per order, whichever is lower.

10. Limitation of Liability

To the fullest extent permitted by law, we, our affiliates, officers, directors, employees, agents, and service providers shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages arising from or related to your use of our services or the Site, including but not limited to loss of data, profits, goodwill, or business opportunities, even if advised of the possibility of such damages.

Our total aggregate liability for any claims under these Terms shall not exceed $100.

11. Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, officers, directors, employees, agents, and service providers from any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from or related to:

• Your use of our services or the Site.
• Your violation of these Terms.
• Your Contributions or any infringement of third-party rights.
• Any data or information you provide.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Washington, without regard to its conflict of laws principles.

13. Dispute Resolution

Any disputes, claims, or controversies arising out of or relating to these Terms, your use of our services, or the Site shall be resolved exclusively through binding arbitration in Toronto, Ontario, administered by the ADR Institute of Canada under its Arbitration Rules. A single arbitrator shall conduct the arbitration, and judgment on the award may be entered in any court of competent jurisdiction.

You waive any right to participate in class actions, class arbitrations, or representative actions. Any claim or cause of action arising out of or related to our services, the Site, or these Terms must be filed within two (2) years after such claim or cause of action arose, or it shall be forever barred. If arbitration is unenforceable, disputes shall be resolved in the courts of the Province of Ontario located in Toronto, Ontario. You waive any right to a jury trial in any proceeding arising from these Terms or your use of our services or the Site.

14. Confidential Information

Do not submit any confidential, proprietary, or sensitive information through our services, the Site, forms, or communications. Any information you provide will be treated as non-confidential and non-proprietary. We may use, disclose, or reproduce such information for any purpose without restriction or obligation to you. If you need to share confidential information, please contact us via a secure alternative.

15. Termination, Cancellation, and Rescheduling

We reserve the right, in our sole discretion, to terminate or suspend your access to all or part of our services or the Site at any time, with or without notice, for any reason, including violations of these Terms. Upon termination, your license to use our services or the Site ends immediately, but sections such as Indemnification, Limitation of Liability, and Dispute Resolution shall survive.

You may cancel or reschedule pickups with at least 24 hours’ notice. Missed pickups without prior notice may incur a service fee.

16. Accessibility

We are committed to making the Site accessible to all users, including those with disabilities, in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. If you encounter any accessibility barriers, please contact us at customerservice@mrlinen.ca so we can assist you.

17. Miscellaneous

Severability:If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver:No waiver of any term shall be deemed a further or continuing waiver.

Entire Agreement:These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding our services and the Site.

No Agency:Nothing in these Terms creates a partnership, joint venture, or agency relationship.

Force Majeure:We shall not be liable for delays or failures due to events beyond our control.

Assignment:We may assign these Terms or any rights hereunder without your consent, such as in the event of a merger, acquisition, or sale of assets. You may not assign these Terms without our prior written consent.

Restrictions on Minors:No personal data from minors under 18 may be submitted without verifiable parental consent.

18. Contact Information

For any questions or concerns regarding these Terms, our services, or the Site, please contact us. 

Email: customerservice@mrlinen.ca. 

Phone: +1 (647) 557-8883