Mr. Linen Privacy Policy: How We Collect, Use & Protect Your Data

Effective Date: May 2025 

Last Updated: November 2025

Overview Mr. Linen (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (the “Site”), engage with our commercial laundry services (such as scheduling pickups, deliveries, or inquiries), submit forms, consent to communications (like SMS), or interact with us in other ways through phone or email.

This Policy applies only to personal information collected through the Site and related online services. It does not cover information collected offline or through other channels. If you disagree with this Policy, please do not use the Site or our services.

We may revise this Privacy Policy from time to time by posting the updated version on this page and revising the ‘Last Updated’ date. We recommend checking this Privacy Policy periodically to stay informed of any changes. Your continued use of the Site or our services after changes are posted constitutes your acceptance of the revised Privacy Policy.

• Information We Collect 

We collect personal information that identifies or could be linked to you (“Personal Information”), including:

• Identifiers and Contact Details: Name, email address, postal address, phone number, business name, service address, or similar identifiers provided via contact forms, scheduling, information requests, or communication sign-ups.
• Demographic and Preferences: Preferences, instructions, frequency of service, or interests related to commercial laundry services.
• Commercial Information: Details about bookings, payments, or requested services (e.g., type of laundry handled).
• Internet or Network Activity: Browser type, IP address, device details, pages visited, and Site interactions.
• Geolocation Data: Approximate location from IP address.
• Inferences: Preferences or characteristics derived to personalize services.
• Service Information: Preferences, instructions, service frequency, and type of laundry handled.
• Payment Information: Billing details (collected via secure third-party processors).
• Usage Data: How you interact with our website or customer service.

We do not knowingly collect Personal Information from children under 13 without verifiable parental consent.

• How We Collect Information
• Directly from You: Through forms, scheduling bookings, SMS consents, inquiries, or communications via email, phone, or SMS.
• Automatically: Via cookies, web beacons, and similar technologies tracking Site interactions (e.g., pages viewed, time spent). See Section 5 for details.
• From Third Parties: From service providers (e.g., analytics or payment processors) or public sources.
• How We Use Your Information: 

We use Personal Information to:

• Deliver and improve services, such as responding to inquiries, scheduling pickups and deliveries, processing orders, or managing commercial laundry services.
• Communicate with you, including service notifications, alerts, updates, promotions, or marketing messages (with consent, e.g., for SMS).
• Personalize your Site experience.
• Conduct internal operations like analytics, research, and quality improvement. We may use automated tools or AI for personalization (e.g., service recommendations). You can opt out of such processing; contact us for details.
• Process payments securely.
• Comply with legal obligations.
• Protect our rights, safety, and property, as well as those of others.
• Fulfill other purposes disclosed at collection, with your consent.

1. How We Share Your Information: 

We do not sell your personal information. We may share your data with:

• Service Providers:Third parties supporting Site operations or services (e.g., booking platforms, communication tools, analytics, payment processors, or delivery partners), bound by contracts to protect your data.
• Affiliates and Business Partners:For operational needs, under similar privacy protections.
• Legal Authorities:To comply with laws, respond to subpoenas, or protect rights.
• Business Transfers: In mergers, acquisitions, or asset sales, your information may be transferred.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Sharing complies with applicable laws.

1. Cookies and Tracking Technologies 

We use cookies and similar technologies to enhance functionality, analyze usage, and personalize content. These include:

• Essential Cookies:Required for Site operation.
• Analytics Cookies:To understand user behavior (e.g., via Google Analytics).
• Marketing Cookies:For targeted communications.

Our website may use cookies to enhance user experience and collect usage data. You can manage cookies via browser settings. Visithttps://www.allaboutcookies.orgfor more details. Opting out may limit Site features.

1. Data Security: We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method is fully secure, and we cannot guarantee absolute security. If a data breach occurs, we will notify affected individuals and authorities as required by law.

    

2. Your Privacy Rights:Depending on your location, you may have rights under applicable laws:

• Access:View details of the Personal Information you collected.
• Correction: Request corrections to inaccurate information.
• Deletion: Request deletion, subject to legal exceptions.
• Opt-Out of Sale/Sharing: We do not sell data, but you can opt out of targeted advertising/sharing.
• Non-Discrimination: We won’t discriminate against people for exercising their rights.

To exercise these rights, contact us below. We verify identity and respond within the legally required timeframe. For SMS opt-outs, reply “STOP” to messages. We honor global privacy controls and treat browser “Do Not Track” (DNT) signals as opt-out requests for targeted advertising or sharing.

You may also request access to or correction of your data, opt out of marketing communications, or request deletion of your personal data, where applicable.

1. Data RetentionWe keep Personal Information only as needed for stated purposes or legal requirements, then delete or anonymize it.
2. Children’s Privacy:The Site is not for children under 13. We do not knowingly collect their data without parental consent. If we detect such a collection, we delete it. Parents can contact us for details.
3. International Transfers:If you’re outside Canada, your data may be processed in Canada, where privacy laws differ. Using the Site or our services implies consent to this.
4. Third-Party Links: Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. Review their policies.
5. Changes to This Policy:We may update this policy from time to time. Any changes will be posted on our website with an updated effective date.
   

6. Contact Us: For any questions or concerns regarding this Privacy Policy, or the Site, please contact us.
   Email: customerservice@mrlinen.ca

   Phone: +1 (647) 557-8883